Returns & Exchange

Because we sell food, we cannot take back products that have been opened or that left our cold chain. Here is what we do instead.

Damaged, missing or wrong items

Check your order on delivery. If a jar is broken, an item is missing, or you received the wrong product, contact us within 48 hours with your order number and a photo. We will send a replacement with your next delivery or refund the item — your choice.

Quality issues

If a product does not taste right or shows any sign of spoilage before its best-before date, tell us. We will replace it and pass the feedback to the producer.

Change of mind

Unopened, undamaged products in their original packaging can be exchanged within 7 days of delivery for another product of equal or higher value. Return delivery is at the customer’s cost unless we made the mistake.

Refunds

Refunds are made the way you paid: cash on delivery orders are refunded by Whish or OMT transfer, transfer orders back to the same account. Allow up to 7 working days.

How to reach us

Email sales@menaradeena.com, WhatsApp or call (+961) 3 450 872. We answer every request within 72 hours.